Reference

How we run your account, protect your data, and handle your funds

Your account with nemo4d slot comes with clear terms covering deposits, withdrawals, data security and account access.

Data protection rulesAccount verification stepsWithdrawal & payout terms
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nemo4d slot How we run your account, protect your data, and handle your funds
REACH OUR LEGAL TEAM

How to contact us about account terms, privacy or disputes

Team online

Email Support

Send queries about your account terms, data requests or policy questions to our support inbox. We reply to legal and account-access questions within 24 hours on weekdays.

Live Chat

Our support team is available 09:00–23:00 Jakarta time daily via live chat in the account menu. They can escalate data-access or account-dispute requests to our legal team.

Account Settings

View your data settings, linked payment methods and deposit history directly in your account under Security & Privacy. Request data downloads or account corrections from there.

HOW WE PROTECT YOU

Data handling, security and your rights to request changes

Account Encryption

Your login password and account credentials are hashed using industry-standard encryption. We do not store raw passwords, and your email is verified before any account recovery is allowed.

Deposit Records

We keep transaction logs and payment confirmations for verification of deposits via DANA, OVO, GoPay and QRIS for 7 years to satisfy local tax and anti-fraud requirements.

Withdrawal Verification

Before any payout clears to your linked bank account or e-wallet, we verify your account identity and cross-check the recipient name against your registered details.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. You can disable non-essential cookies in your browser settings without losing account access.

Data Deletion Request

To request account closure and permanent deletion of your records where local law permits, contact support. We will delete personal data within 30 days, subject to legal and regulatory holds.

Third-Party Disclosure

We share account and transaction data only with our payment processors (for deposit/withdrawal clearing) and legal authorities where local law requires. We do not sell or lease your data.

Frequently asked questions about account terms and data

We collect your name, email, date of birth, phone number, and linked payment method (DANA, OVO, GoPay or QRIS account). We also log your IP address and device type for security and fraud prevention purposes.

We retain deposit and payout records for a minimum of 7 years to meet local regulatory requirements in Indonesia. You can download a copy of your transaction history from your account at any time.

Yes. Go to your Account Settings under Security & Privacy and select 'Download My Data'. We will compile and send your records to your registered email within 14 days.

Inactive accounts remain open indefinitely. If you wish to close your account permanently, contact support. We will deactivate it and delete your personal data within 30 days where local law permits.

No. We do not sell, lease or rent your personal data. We share information only with payment processors to clear deposits and withdrawals, and with authorities when local law requires it.

Contact our support team via live chat (09:00–23:00 Jakarta time) or email with your transaction ID. We investigate disputes within 3 business days and contact your linked bank or e-wallet if needed.

Access depends on local law where you play. If you relocate, contact support to update your location details. We may restrict access in regions where local law does not permit our operations.

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